Frequently Asked Questions

1. What types of licenses do you offer?

At Instant-Key.com, we offer a variety of software licenses, including Retail and Bind (OEM) licenses. Our selection covers popular software products like Microsoft Windows, Office, and specialized software such as AutoCAD and CorelDRAW.

2. What is the difference between Retail and Bind licenses?

• Retail License: This license can be transferred from one device to another. It is ideal if you plan to upgrade your hardware or switch devices in the future. Retail licenses often come with broader support options from the software manufacturer.
• Bind (OEM) License: This type of license is tied to a specific device and cannot be transferred. It’s usually more affordable than retail licenses and is ideal for single-use cases where no future hardware changes are expected.

3. Why are your prices lower than other retailers?

We acquire our licenses through authorized distributors at wholesale prices, which allows us to offer them to you at lower rates. Additionally, we operate with lower overhead costs compared to traditional brick-and-mortar retailers, passing those savings on to you.

4. Are your licenses genuine?

Yes, all licenses sold on Instant-Key.com are 100% genuine and sourced from authorized distributors. We ensure the authenticity of each license by thoroughly verifying them before sale.

5. How are the licenses delivered?

Once your payment is confirmed, the license key will be delivered directly to your email address. In most cases, delivery is instantaneous, but it can take up to 24 hours, especially during high-demand periods.

6. What if I don’t receive my license within 24 hours?

If you don’t receive your license within 24 hours, please check your spam or junk email folder first. If it’s not there, contact our support team through the Live Chat on our website or via email. We will promptly assist you in resolving the issue.

7. Can I get a fiscal invoice with VAT details?

Yes, we provide fiscal invoices that include VAT details upon request. During the checkout process, you will have the option to enter your company details, and an invoice will be automatically generated and sent to your email.

8. Do you provide physical CDs or USBs?

No, Instant-Key.com is a digital-only platform. We do not ship physical CDs or USBs. All products are delivered digitally, ensuring quick access and reducing environmental impact.

9. Do the licenses expire?

Most licenses sold on our website are perpetual and do not expire, meaning you can use them for as long as you wish. However, some products, particularly subscription-based services, may have expiration dates. Please check the product details before purchasing.

10. Are the licenses valid for tablets or mobile phones?

The validity of licenses on tablets or mobile phones depends on the specific software. Some products are designed exclusively for desktop or laptop use, while others may offer compatibility with mobile devices. Check the product specifications on our website for detailed information.

11. What should I do if I have a problem with my license?

If you encounter any issues with your license, please reach out to our support team through the Live Chat feature on our website or by emailing our customer service. We are committed to resolving any problems as quickly as possible to ensure your satisfaction.

For further inquiries or support, don’t hesitate to contact us through our Live Chat, available 24/7 on Instant-Key.com. We’re here to help!

14. How do I install and activate my product?

After your purchase, you will receive an email with your activation key and clear step-by-step instructions to download, install, and activate your software. Our support team is available if you need assistance.

15. What should I do if the key doesn’t work?

In rare cases, activation errors may occur. Simply contact our support team with a screenshot of the error message. We’ll provide a solution or send you a new key if needed.

Usage & Compatibility

16. Can I use my license after formatting or changing my hard drive?

If you purchased a Retail license, you can reactivate it without issue. OEM (Bind) licenses are tied to the computer’s motherboard and cannot be transferred after major hardware changes.

17. Are your licenses compatible with Windows 11 / macOS?

Yes, all our licenses indicate compatibility with modern systems such as Windows 10, 11, or macOS. Please refer to the product page for specific system requirements.

International Use & Language

18. Do your licenses work in all countries?

Yes, our licenses are generally valid worldwide. However, certain regional restrictions may apply depending on the software. Contact us if you’re unsure.

19. Can I choose the language of the software?

Yes. During installation, you can usually choose from multiple languages. If a product is only available in English, this will be clearly mentioned on the product page.

After-Sales Service & Guarantee

20. Do you offer a guarantee on your licenses?

Yes, all our licenses are guaranteed to work for life for perpetual versions. In case of any issues, our support team will assist you until the problem is resolved.

21. Do you offer support after the purchase?

Absolutely. Our team is available to assist you before, during, and after your purchase via Live Chat or email.