- Please make sure the software on your PC is downloaded from our link.
- Please make sure you have installed correct version of software you have purchased (check for versions, example: Windows can be installed as Pro, Home, Enterprise, before you buy check the version of software, and then purchase same version you have)
- Please first remove any older versions of software (Office packages) when you want to install software you purchased from us
- If the steps above you have done, and the product key can’t work still, please cut a screenshot of the error message and your system page screen, and sent it to us by Email, or live chat and we will check the issue and help you solve it as fast we can
