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Refund & Returns Policy – Instant-Key.com

Thank you for shopping at Instant-Key.com.
Your satisfaction is very important to us. Please review our refund policy carefully before making a purchase.

Due to the nature of digital products and instant delivery, refunds are subject to the conditions outlined below.

1. Free Refund Policy

We offer a free refund process for eligible cases. Customers are not charged any fees to request a refund.

To initiate a refund request, customers must either:

The request must include:

  • The order number, and
  • A clear photo or screenshot showing the license key or software activation issue.

2. Eligibility for Refunds

A refund may be approved under the following conditions:

  • The license key is invalid or does not work as described, and the issue cannot be resolved by our support team.
  • The delivered product does not match the purchased item due to an error on our part.
  • The customer did not receive the license key after purchase (after verification).

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • The license key has been successfully activated and functions as described.
  • The issue is caused by incompatible hardware, unsupported software versions, or failure to meet system requirements.
  • The wrong product was purchased due to customer error.
  • The refund request is based on a change of mind or personal preference.

4. Refund Review & Processing

All refund requests are reviewed by our support team within 1–3 business days.

If the request is approved, the refund will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider.

5. Exchanges

If an incorrect product was delivered due to our error, we will exchange it for the correct one at no additional cost.

  • Exchange requests must be submitted within 24 hours of delivery.

6. Contact Us

If you have any questions regarding this Refund Policy or need assistance, please contact us:

Business Name: Instant Key Software LLC
Email: sales@instant-key.com
Support Email: support@instant-key.com
Address: Sheridan, WY 82801, United States

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