Refund & Returns Policy – Instant-Key.com
Thank you for shopping at Instant-Key.com.
Your satisfaction is very important to us. If you are not satisfied with your purchase, please review our policy below.
We provide customers with clear options for refunds, exchanges, and support to ensure compliance with consumer protection standards.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The product key or license was not activated.
- The wrong product was delivered due to an error on our part.
- There was a technical issue preventing product activation, and our support team was unable to resolve it.
2. Non-Refundable Items
Refunds will not be issued in the following cases:
- The software has been downloaded and activated successfully.
- The wrong product was purchased due to customer error.
- Requests are based on a change of mind or personal preference.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at support@instant-key.com with your order details.
- Provide Proof: Include proof of purchase and a description of the issue.
- Processing Time: Refund requests are reviewed within 1–3 business days. If approved, the refund will be issued to the original payment method within 24 hours.
4. Exchanges
If you received the wrong product, we will exchange it for the correct one at no additional cost.
- Exchange requests must be made within 8 hours of delivery.
5. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check your bank account.
- Contact your payment provider, as processing times may vary.
- If the issue persists, reach us at support@instant-key.com.
6. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
Business Name: Instant-Key LLC
Phone: +1 183-28-61-72-95
Email: support@instant-key.com
Address: 1801 Main St., Kansas City, MO 64108